At Femelis, we take pride in offering carefully crafted, anti-tarnish jewellery. Please read our return and exchange policy carefully before placing your order.
No Returns – Final Sale
All purchases made on Femelis are considered final sale.
We do not accept returns under any circumstances.
We encourage you to thoroughly review your order details before completing your purchase.
Replacements
A replacement will only be issued if:
An incorrect item was received
The product was defective upon arrival
The parcel was damaged during transit.
Important Requirement: Unboxing Video
For any replacement request, you must provide:
A complete, uncut unboxing video showing the package from the moment it is opened until the item is fully revealed.
The video must clearly show all labels and contents without any interruptions.
This video acts as crucial evidence for assessing your concern and for claims with the shipping carrier.
How to Request a Replacement
Email us at hakimuddin.d@gmail.com within 24 hours of delivery.
Attach the unboxing video along with a detailed description of the issue.
Our team will review the information and video evidence.
Based on our assessment, we will determine the appropriate action.
Requests submitted after 24 hours of delivery may not be eligible for assistance.
Important Notes
Femelis reserves the right to refuse any replacement request that does not meet our video or timeline requirements.
Replacements are subject to availability.
Original shipping charges are non-refundable.
Contact Us
For any concerns or queries, please reach out to us at [Insert Email] or through our Contact Us page.